WHO DO YOU ASK?
Patients can tell you what happened to them. Surveys can tell you how often something happens. Researchers can tell you whether a finding is significant. None of them can tell you why a well-intentioned effort didn't have its intended effect.
After more than four decades as a patient and caregiver, and twenty-five years working in policy and communications, I have spent enough time navigating healthcare as both a participant and an observer to recognize that what makes perfect sense in theory does not always work as expected in practice.
Healthcare stakeholders spend a lot of time, money, and effort trying to improve outcomes, increase engagement, and create better experiences for patients. They may discover only after implementation that they never quite understood how a decision, policy, or program would land in everyday patient life. The result can be frustration, underutilized programs, wasted resources, and erosion of trust among the people those efforts were intended to help.
Policy. Communication. Education.
Change Your Perspective?
Sometimes organizations need another survey. Sometimes they need to rethink their policies. Sometimes they need someone who has spent decades navigating healthcare, communicating about it, and observing it from multiple perspectives to prompt different questions.
TPAC Consulting works with healthcare stakeholders to identify gaps between intention and experience, challenge assumptions, and anticipate unintended consequences before they become trust breaks.
See How
In the Media
What Clients and Partners Are Saying
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“Combining her extensive policy analyst expertise with her vast personal experiences as an individual living with a chronic illness, provides her exceptional insight essential to conveying complex concepts to a patient community that is often overwhelmed with information."
Amy Blum, COO National Gaucher Foundation -
"She has helped prepare future physicians to understand their patients; that is, the students learn the patients’ concerns and the problems they must confront and, most importantly, start thinking about how to earn their trust."
Dr. Hiroshi Nakai, Georgetown University Professor of Biochemistry and Molecular Biology -
“Claire’s lived experience and policy expertise has given her a unique lens through which she evaluates our healthcare system and its challenges."
Venice Haynes, PhD, Director of Research & Community Engagement, United States of Care -
"I have worked closely with Claire as one of our most engaged ambassadors for the organization. Claire is one of the most thoughtful and knowledgeable people I know."
Tatiana Skomski, Director of Patient Engagement, Chronic Disease Coalition