What We Do

Tangibly Improving Patient Outcomes

All sides of U.S. healthcare are moving in a patient-centered direction. In the past 10 years, the federal government has mandated that patients have input into medical product development and regulatory discussions, that pay systems move toward patient-centric models, and that patients have access to their healthcare data and that it is easy to access and understand.

We can help!

We will provide practical, comprehensive solutions to healthcare challenges by using a framework that incorporates a patient point of view that transcends one single disease. We can work with you in a collaborative environment as part of an existing team or independently.

Examples of Our Services

  • Healthcare Policy

    • Evaluate existing organization policy or public policy for gaps and unintended consequences that a non-patient might not see to develop policy proposals that both meet patients where they are and satisfy client goals.

    • Provide business process evaluations to address barriers to care such as access and affordability, and facilitate additional paths for populations who are more difficult to reach to receive care.

  • Communications & Messaging

    • Clarify public policy and how it impacts patients in a way that motivates patient populations to higher rates of engagement.

    • Craft messaging that accounts for patient states of mind and levels of receptiveness, which will reach more of your audience in a way that penetrates, and not something from which they just move on.

  • Research & Education

    • Help develop navigation and patient-centered/co-design models that will pave the way for higher and more impactful patient participation in clinical research.

    • Educate on better methods of patient-provider communication for more effective treatment, especially of complex cases.

Areas of Expertise

Complex Health Needs
Patient and Family Engagement
Child and Adult Hospital Experience
Integrated Care

Pediatric-to-Adult Transition
Behavioral/Mental Health
Patient-Provider Communications
Shared Decision-making

Patient Safety
Barriers to Care
Caregiving
Insurance Navigation